Tiruvalla, Kerala
₹15,000 – ₹20,000 a month
Job details
Pay
- ₹15,000 – ₹20,000 a month
Job type
- Full-time
Location
Tiruvalla, Kerala
BenefitsPulled from the full job description
- Health insurance
- Life insurance
Full job description
Customer Success Executive
Job Location : Thiruvalla
About the Role
We are looking for a dedicated and customer-focused Customer Success Executive to manage broadband and digital TV customer support operations.
This role is critical to ensuring quick issue resolution, clear communication, and smooth coordination with field technicians.
If you enjoy helping people, handling real-time issues, and working in a fast-paced service environment, this role is for you.
Key Responsibilities
- Handle incoming customer calls related to broadband and digital TV services
- Register, track, and manage customer complaints through the service management app
- Assign and coordinate technician visits efficiently
- Follow up on open complaints to ensure timely resolution
- Communicate clearly with customers regarding issue status and timelines
- Maintain accurate service records and call logs
- Escalate unresolved or critical issues to the concerned team
- Support customers with patience, empathy, and professionalism at all times
Working Conditions
- Ability to handle customer calls at any time (shift-based / flexible timing)
- High-responsibility role requiring availability and commitment
- Performance-driven and customer-centric environment
Required Skills & Qualifications
- Excellent communication skills (Malayalam required; English is a plus)
- Basic computer knowledge and ability to work with mobile/web applications
- Strong problem-solving and multitasking skills
- Calm, polite, and service-oriented attitude
- Ability to coordinate effectively with technicians and internal teams
- Prior experience in customer support, call center, ISP, Digital TV, or service industry is preferred
- Freshers with strong communication skills are also welcome to apply
What We Offer
- Stable full-time role in a growing service organization
- Structured systems and clear processes
- Supportive team culture focused on responsibility and growth
- Opportunity to build a long-term career in the telecom & service sector
- Accommodation will be provided by company for outstation candidates.
Job Type: Full-time
Pay: ₹15,000.00 – ₹20,000.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
