Autobahn Mobility Pvt Ltd (Mahindra)
Kottayam, Kerala
₹13,000 – ₹21,000 a month
Job details
Pay
- ₹13,000 – ₹21,000 a month
Job type
- Permanent
- Fresher
- Full-time
Location
Kottayam, Kerala
BenefitsPulled from the full job description
- Paid time off
- Paid sick time
- Provident Fund
Full job description
Key Responsibilities
- Greet and acknowledge all customers promptly with a friendly approach
- Ensure smooth guest handling and front office coordination
- Address and resolve customer concerns effectively
- Conduct in-dealership customer satisfaction surveys (CSI)
- Monitor and analyze customer satisfaction trends
- Drive corrective and preventive actions based on feedback
- Improve customer retention, loyalty, and referrals
- Maintain high standards of housekeeping and ambience
- Support CRM activities and customer engagement initiatives
- Build and maintain strong relationships with customers
- Organize and support customer events / engagement activities
Skills & Competencies
- Strong interpersonal and people management skills
- High level of empathy and patience
- Pleasant personality with excellent grooming
- Calm, composed, and customer-focused approach
- Good communication and listening skills
- Ability to resolve concerns amicably
- Well-organized and attentive to detail
- Good telephone etiquette
- Alert, receptive, and proactive attitude
Job Types: Full-time, Permanent, Fresher
Pay: ₹13,000.00 – ₹21,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
